Privacy Policy
SECTION 1 — INTRODUCTION
Fire To Fly recognises the importance of safeguarding your information. This Privacy Statement therefore sets out how we use your information and the steps we take to ensure your privacy remains protected.
SECTION 2 — HOW DO WE COLLECT YOUR INFORMATION?
As you interact with us, we will collect your information in several ways. Often you will provide this information directly to us, but in other cases it might be collected automatically through technical means such as Cookies.
If you contact us through our website, by email, by social media, by booking a session, we will collect the following information in order to provide the contract to you and respond to any queries:
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Your name
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Your email address
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Your order details.
We collect the following information about you automatically, through technical means such as cookies, when you browse through our website:
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Internet protocol (IP) address
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Country geolocation using IP address
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Browsing data linked to Google Analytics.
SECTION 3 – WHAT DO WE DO WITH YOUR INFORMATION?
We will use the information we collect about you in a variety of ways. For example, we will use it to fulfil your orders, to analyse and improve how our business and website works, and, where we have your consent, to provide you marketing updates. We will never sell your information to any third party, and we only use your information when we have a lawful basis for doing so.
To fulfil our obligations to you or enable us to enter a contract:
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We will periodically send emails to the address you provide so that you can find out more about our store, new products and other updates. If you want to withdraw this consent you can do so at any time – for more information see the Your Rights section.
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We are required to keep certain financial records for financial reporting and accounting purposes.
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We will collect your personal details, contact information and address so that we can process and fulfil your orders.
Where we have a legitimate interest in using your information (and this information is not overridden by your own rights as an individual:
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We will use the information automatically collected about you through technical means such as Cookies to analyse how visitors use our website so that we can understand how visitors engage with Fire To Fly and improve how our website works.
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We also keep a record of transactions and correspond so that we can bring claims or defend ourselves in the event of a legal claim or complaint.
SECTION 4 – USE AND SHARING OF INFORMATION
If the Company is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified on our website of any change in ownership and your personal information registered with the Company will be provided to the acquirer.
At no time will we sell your personally identifiable data without your permission unless set forth in this Privacy Policy. The information we receive about you or from you may be used by us or shared by us with our corporate affiliates, dealers, agents, vendors and other third parties to help process your request; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our customers' needs; to develop new offerings; and to alert you to new products and services (of us or our business associates) in which you may be interested. We may also combine information you provide us with information about you that is available to us internally or from other sources in order to better serve you.
We do not share, sell, trade or rent your personal information to third parties for unknown reasons.
SECTION 5 – SECURITY
To protect your personal information, we take put in place appropriate technological and organisational measures and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card or debit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – COOKIES
Cookies are small text files that are automatically stored by internet browsers when users visit a website that uses them. Internet browsers send these cookies back to that website every time it is visited, so it can recognise the computer or mobile device, typically to help personalise and improve the browsing experience.
SECTION 7 – DATA RETENTION
When you place an order for booking through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
SECTION 8 – YOUR RIGHTS AS A CLIENT
We understand that when you interact with Fire To Fly, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your personal data, correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by writing us at hello@firetofly.com
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this privacy policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.
SECTION 10 – CONTACT INFORMATION
For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us by sending an email at hello@firetofly.com or simply leave us a message on (+91) 9620781045 / (+91) 9945822119 and we will reply to you as soon as we can.